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Frequently Asked Questions


General

Are the Lucky Penny Candles eco-friendly?

Yes, the Lucky Penny Candles are eco-friendly! We are committed to reducing our own environmental footprint, using resources responsibly, and reducing waste.
 

We use a soy blend candle wax, clean fragrances free from potentially hazardous chemicals, and wicks that are made of 100% natural cotton wicks free of lead and zinc. Each candle are made and labeled by hand in the USA.
 

Are there any personalized message limitations?

Yes, the Lucky Penny Candles provides an opportunity to the customers to add a custom message of up to 21 characters on the candle's label.
 

The company management follows certain protocols, including the right to cancel the order without any prior warning that includes derogatory messages including but not limited to racism, sexism, and bigotry.
 

Also, the personalized messages are printed exactly as they were submitted by the customer. The responsibility to avoid misspelled words, typo errors and other inaccuracies rely solely on the part of the customer.
 

You may contact us before placing an order through an online contact form for any further inquiries.
 

What will I receive from subscribing to the Lucky Penny Candles e-mail list?

By signing up for our e-mail list, you will receive exclusive offers and the latest news about the new products, along with new customization and personalization options. This service is free of cost, and you can unsubscribe it at any time.
 

Can I recommend a fragrance or new options to be added?

Yes, the company is determined to fulfill the customer's demands and would do best to add the desired fragrance to the options available for the customization in the candle gift section. The company considers your opinions worthy and always welcomes them to be included in the collection, so feel free to contact us through the online contact form.
  


Exchange, Damage, and Refunds

Can I return a personalized item for a refund?

Unfortunately, we do not offer full returns on personalized products as the product is exclusively made for you. Also, the company is unable to resell or take personalization off of products.
 

In case you have made an error while ordering the product, please contact customer service and make sure to include the "order personalization issue" in the subject line. Also, make sure to mention the order number and the correction it is submitted for. We will let you know if there are any changes that can be made if the order has not been shipped.
 


Processing and Shipping

When will my order ship?

Ground shipping is our default shipping method, which usually takes between 2 and 9 days to receive a retail ground package, but USPS sometimes takes up to 14 postal business days to deliver items sent with this method. Please be aware that travel times have been longer or late due to demand increases and COVID-19-related issues.

Please note that we do not ship on weekends or any other nationally observed holidays.
 

How much does shipping cost?

For orders under $50, we offer USPS Parcel Select Ground for $8.50Lucky Penny Candles offers free FREE standard ground shipping on U.S. orders $50 and above!
 

Do you ship internationally?

Currently, we are not offering international shipments. 
 

My order was damaged in transit - what can we do?

Contact us immediately, and we will provide you with instructions on what to do with your item(s).
 

What if my package is lost?

The company is not responsible for lost or stolen packages as it is the responsibility of the courier services, but the company provides complete assistance to recover the packages. The first recommendation is to contact the local post office and leave a note explaining what happened. If they are not able to assist, contact us and we would file a claim and work with you to have a replacement sent out if your package is lost by the courier service.
  


Still have questions?

You may reach us anytime through the online contact form and feel free to ask anything, or if you need any assistance before submitting your order.
 

Personalized Candles to Elevate your Brand

Corporate gift candles can help you build and strengthen your bond with your clients, converting them into raving fans and die-hard brand advocates. From engaging with your current clientele and nurturing your relationship with them to introducing new products and services and enhancing brand visibility, awareness, and appeal, corporate gift candles serve a wide range of purposes.

At Lucky Penny Candles, we create high-quality, custom-branded corporate gift candles on-demand. As a Florida corporate gifts supplier serving all 50 states, we partner with companies all over the country, helping them elevate their brand. We can do the same for you!

Featured Corporate Candles Testimonial


⭐️⭐️⭐️⭐️⭐️ "If you are looking for a great gift to hand out to your staff or clients, Lucky Penny Candles is a great choice!" - Shay Rowbottom

Unique Corporate Gift Ideas for 2023 & Beyond

Snack boxes, branded stationery, or gift cards may have been your company’s choice for gifts and swag products.

Personalized non-consumable gifts are very popular among employees and clients because they can be enjoyed by the recipient right away. That’s not all. Giving personalized candle gifts to your employees will show them that you have put a little thought into the gifts and make them feel noticed and appreciated.

Corporate gift candles are your ideal solution to thank your employees for their hard work, develop lasting relationships with your client, break the ice with prospective clients, and enhance your brand image!

Business Events

For an internal or external business event, corporate gift candles are great for making lasting impressions with your clients and prospects and creating positive associations

Trade Show Swag

Trade shows give you the opportunity to make new connections and open multiple growth avenues for your business. Corporate gift candles are great swag items to stand out and break the ice with prospects!

Office Party Gifts

Corporate gift candles are an excellent gift idea for raffles and special events. Build loyalty, break the ice amongst employees, and keep morale levels high.



The Perfect Corporate Gifts For All Occasions!

Highest Quality

Our 100% natural soy wax candles are carefully made and labeled by hand in USA with love, ensuring we meet the highest standards of quality.

Custom Branded

From adding your company logo and branding to choosing the fragrance, the lid, and message of your choice, you have the freedom to customize and personalize the entire candle.

Low Quantity Requirements and Fast Turn-Around

Lucky Penny Candles have a fast turn-around time and delivery date.  We work within your budget and require a low minimum quantity.

Eco-Friendly

Lucky Penny Candles is committed to reducing its own environmental footprint. The wicks used by Lucky Penny are made of natural cotton, free of lead and zinc, and include an eco-friendly soy mix wax.


Choose from a variety of delivery options!


Experience and enjoy our Corporate Gifting Service without breaking a sweat. We'll hand-select and ship the most legendary, sought-after corporate gift candles in the country. At Lucky Penny Candles, you can choose how your candles will be delivered to your employee, clients, and prospects.

Ship to your Corporation

If you would like for us to send the candles on your behalf, this will be the right option. All you need to do is provide us with a spreadsheet document containing the recipients and their respective addresses, and we will ship your personalized candles directly to them.

Ship to your clients or employees

If you would like for us to send the candles on your behalf, this will be the right option. All you need to do is provide us with a spreadsheet document containing the recipients and their respective addresses, and we will ship your personalized candles directly to them.

Personalize your Candles at your Location

Want to go the extra mile to show how important your employees and clients are? Let a staff member at Lucky Penny Candles come on-site and print and assemble your personalized candles on-site right in front of your employees, clients, or prospects making this the perfect personalized experience! 


We're here to help!

Do you have any thoughts to share, feedback or questions?

Reach out to our customer support staff and we'll get back to you within the next business day.